Working
responsibly

Furthermore, we have upgraded voice and data connections.

• VOIP telephone service with call forwarding between the associates’ office extension and portable computer.
• Being able to securely access their information from anywhere by means of a VPN.
• Cloud-based information access and making it possible to access our internal company network “pochtecaNET”, for example.

Our decision to begin using the Join Me video conferencing tool has improved communication with branch offices and helped reduce the number of trips for business meetings as we can now conduct distance meetings and training sessions.

These conditions make it easier to extend maternity/paternity leave to our personnel and facilitate their return to work.

All of our associates receive a life insurance policy and are enrolled in social security.

Given the importance of keeping our associates apprised of any significant change that could affect them directly and substantially, workers and their representatives are routinely provided four weeks’ notice before such actions are taken.

Our collective bargaining contract specifies negotiations take place in December of each year.

Our 2017 Health and Safety Plan results show no heightened work-related health risks to our associates.

Our investment in PPE appropriate for each activity, and training in the proper use of loading and unloading equipment and techniques is helping to avert job related sickness and injuries. We invested Ps 1.3 million in 2017 on PPE for all our associates who need it in keeping with the risk each type of activity entails.

Conscious of the psychosocial risks our associates face and in order to improve their quality of life, we provide them with an “Orienta” support line, which allows us to improve our associates’ quality of life. During 2017 we provided attention to the following issues:

Strategic Alliances

102-13, 403-1

We actively participate in PAMI, an industrial support group comprised of 13 companies in the Ecatepec-Tlalnepantla region. The association is dedicated to the prevention, management and control of industrial risk related to the sorts of activities in which affiliated businesses are engaged and which could affect their assets, those of their surrounding communities, their installations and the environment.

Since 2012 we have been partners of the Minatitlán – Cosoleacaque, Veracruz industrial zone’s Regional Integral Security Committee (CRIS). This industrial association tries to provide support to affiliated businesses by providing human and material resources to attend and control major emergencies so as to minimize harm to personnel and installations and reduce impacts on the environment and the community.

Training and Evaluation

GRI 404: 103-1, 103-2, 103-3
404-1, 404-2, 404-3

As part of our interest in our associates’ continuous development, we have designed an annual training and competency program in keeping with the following considerations:

• Applicable laws
• Pinpointing needs
• Business strategies

In order to enhance the effectiveness of associate training and management processes, our Human Resource department totally restructured itself to operate under a business partner model and by areas of expertise, thereby converting the Human Resource department in a strategic partner for operational processes for helping to achieve the business’ objectives and results.

We have a series of channels through which we impart courses and workshops, with the choice of channel depending on the type of program in question.

• Virtually through UVP (Pochteca Virtual University)
• On-site at the company
• On-site outside the company

We also have built strategic alliances with specialized institutions that through their diploma, certification, seminar and workshop programs complement the professional development of Pochteca associates.

During 2017, as a result of the analysis of training needs, legislation, client requirements, corrective and preventive actions and induction seminars, various training programs were carried out, produced the following results:

We attended job fairs at major universities with which we maintain cooperation agreements, and also list our job openings on the schools’ job notice boards.

Through our Pochteca Development Potential tool (DPP in Spanish) our associates receive periodic evaluations with objectives established at the beginning of the year. A feedback session is conducted at mid-year and the final evaluation is provided at year’s end.

The following table shows a breakdown of 2017 DPP evaluation results.

Youth Development

GRI 413: 103-1, 103-2, 103-3
102-13, 413-1

We also implemented a program to attract and develop talented young people consisting of interns (who work and study part time) and trainees in order to prepare them in labor matters and provide them with an opportunity to begin their working careers at Pochteca.

During 2017, 18 interns and 25 trainees participated, who after concluding their studies over the course of the year have been joining the company as analysts, coordinators and/or executives.

Students and graduates of youth development programs totaled 28 in 2016 and 33 in 2017. They come from different sources including ANIQ and INROADS, the latter of which provides university scholarships to students in need and helps them find work once they complete their studies.